I made a reservation because I was curious about the utility bills being written as 400,000 won for the 6th, 14th, and 29th, and I was told that electricity and water would be 50,000 won and that oil would be calculated based on actual usage. However, the answer I received after checking out was that it was only when reserving with the actual cost calculation method, and that the method I used for my reservation was fixed, so the utility bill was 400,000 won and there was no deposit refund.
Since I had never seen or heard of the explanation for the actual cost calculation reservation anywhere, I asked where such an explanation was given, and they said that reservations made through Liv were always fixed, so there was no explanation. I inquired and made a reservation through Liv, but I don't understand at all that Liv explained the impossible reservation method and accepted the reservation, and I think the owner clearly made a mistake.
And the boiler broke down in the middle, and it kept showing an error message from Saturday, so I contacted them, and they said that the technician couldn't come because it was the weekend and that they would send it on Monday. The answer I received from the technician on Monday was that it didn't work because there was no oil, and that it worked again after filling it with oil.
Regarding that part, the boss said that the technician did not operate due to the user's carelessness and told me about the damage to the equipment, but when I checked, the boss said that when I contacted him about the boiler malfunction, he bought oil and filled it up.
Then, isn't it really wrong to say that there was no problem with the boiler and it was the user's carelessness? There was no problem with the boiler, the problem was that there was no oil. But I think that was the boss's carelessness, not the user's.
I was told that the billing would be based on actual usage, so I asked him to send me the actual usage details. At first, he said he could send me everything, but later he suddenly said that if he billed it that way, the rent would be expensive and that I would have to pay additional rent and pay the additional fee to receive the usage details.
There was no explanation that the rent would change if he billed it that way, and he unilaterally calculated the additional fee and sent it to me, which was the boss's unilateral billing method and I couldn't understand it at all.
I think it's really wrong to write it vaguely like that because you think I'm just a person who'll use it for a short while, give incorrect answers to inquiries, and receive reservations and money in that way.
I hope you'll clearly notify me in the future and receive reservations in an honest and proper way through accurate explanations and answers, and I hope that no one like me will ever be a victim again.
Since I have all the text messages with the owner, I wrote it exactly as it was without any lies.
+4.15 added)
The owner would know better than me that there are no false or malicious parts, but it's a fraudulent contract to give false answers and receive reservations for a few hundred thousand won. Rather than admitting and correcting the mistake, you're trying to shift the blame to me and try to pass it off like this. I can see how you've been doing and how you're going to do in the future. It's really unfortunate. I have never requested a refund from the platform, and I asked them to correct the part where they receive reservations in this way, but the owner said that I am writing a malicious review because I did something wrong and cannot get a refund, so I will also investigate right and wrong to the end and get a refund.
+4.17 added)
If you calculate the actual usage for 14 days, it is more than 400,000 won, so they said that I received less, and when I asked them to tell me the actual usage, they said that the rent would be more expensive if the contract was calculated based on the actual usage, and that I should deposit an additional amount. If it is true what the owner said, if you sign a contract like that, the rent and utility bills would be more expensive, so who would be stupid enough to sign a contract like that? The more I listen to the boss, the more I don't understand~ And if that's true, I wonder why he can't disclose the actual usage.
+4.22 added)
You said that the average daily oil usage is 20,000-30,000 won, and if you calculate it, it's over 350,000 won, but you can't tell me the actual usage, and you're talking about the boss's one-sided average amount without any evidence, and you're saying that you actually received less in utility bills. It doesn't seem right. If it's according to what the boss said, if you contract for 6 days, even if you calculate it at the maximum of 30,000 won per day, it's 180,000 won, so why are you receiving twice the amount in that case? I can't understand it at all and it's not convincing, but Liv told me to report it to the consumer protection agency, so I'll do that.
